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PHONE: 877-334-9638
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WWW.DEALERIMPACT.COM
systems
press room
contact info
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We're not going to sit by the phone and wait for it to ring. With new additions to the customer
service department, we'll be taking a pro-active approach to what is traditionally a reactive
business. We're establishing a better line of communication-always available when you call for
assistance, but now we'll be checking in regularly to ensure your Dealer Impact system is running
smoothly. Within the next few weeks, we will be hiring a Project Manager to aid our service and
support teams which have already added new members.
Joining our training department this month is Kristin Lang. Kristin is a veteran training and
hiring consultant for a national restaurant chain and has Information Technology experience.
She'll team with Lori Mooney to deliver on-site training and support.
We've added a real dealership veteran to our customer service department. Steve Querrey grew up
working at his family's dealership learning every aspect of the business. Steve has a degree in
Business Information Systems and experience in the Information Technology field and joins us as a
customer service account executive.
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In late June, we were busy installing MAGIC, a software program that will dramatically affect the
customer service and support process at Dealer Impact. MAGIC streamlines our processes and provides
better project feedback and support to our customers. It will allow us to track and log every
customer call we receive, ensuring that each task is handled as expeditiously as possible. MAGIC
automates some procedures including any email request from a customer. Should an email be received
after hours, MAGIC creates a work order to be addressed first thing during the next day of business.
The program works as an archive providing a complete history of every project and task performed for
every customer.
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The best way to give your visitors what they're looking for__your inventory__
just got better. A new version of Web Auto Manager is set for release on July 15th. The
new features and options will aid your inventory input and marketing abilities while
streamlining the process. Here are some of the highlights:
- Imports up to 50 photos per listing
- VIN decode multiple listings in one step
- Additional pricing fields
- Lists vehicle condition
- Options can be imported
- Includes Ebay interface
- Certification listing available
- Customer can choose which columns to print
Ford President's Award
Fremont Motor Companies, Fremont, WY
GM Protection Plan President's Circle
Bill Kay Chevrolet, Lisle, Il
Toyota Customer Services Advisory Board
Toyota of Des Moines
They don't get hazardous duty pay at Sunset Honda in San Luis Obispo, California. As a
matter of fact, it's business as usual even when aftershocks from a 4.5 magnitude earthquake
rattle the dealership. "I heard a bang and felt everything start to shake," said George
Peterson, of Sunset Honda. Peterson was on the phone with a Dealer Impact customer service
representative when the rumbling began. There were no damages. "You kind of get used to it
so no one is too nervous," said Peterson. "It wasn't as bad as the last one." In December,
the San Luis Obispo area was rocked by the San Simeon earthquake which caused $239 million
in damages.
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INFORMATION TECHNOLOGY:
You CAN get good help
By Michelle Darwish
Automotive News / June 28, 2004
An Illinois car dealership didn't have far to go when it needed help finding someone to
work on its Web site.
All it had to do was cross the street.
Matt Pociask, a sophomore at Buffalo Grove High School in Buffalo Grove, Ill., photographs
vehicles, updates inventory data and helps create ads for Arlington Toyota-Scion's Web
sites, arlington-toyota.com and arlington-scion.com.
read more
Des Moines Register
Information super highway links vehicle buyers, dealers
Customers shopping for cars are no longer limited to models in the lot. Dealers are
listing inventory online, allowing more-informed customers to shop around.
By Frank Vinluan
Register Business Writer
06/03/2004
Who knew selling cars involved so much typing?
Jon Loterbour starts and ends his workday at Bob Brown Chevrolet in Des Moines by
answering e-mail. Each day, he exchanges messages with as many as 60 potential buyers,
finds answers to auto questions and surfs the Internet to scan competitors' prices.
Just 10 percent of those e-mails leads to a sale from the Merle Hay Road dealership. But
Loterbour said that with a market stretching far beyond Des Moines, business is good. "I've
sold trucks in Texas, and I never see these people," said Loterbour, the dealership's
director of Internet sales. "They wire the money, and I send them the vehicle."
read more
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